Predictive Dialer

Connects agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Progressive

It removes the option of when the next call is made from your advisers. On completing the previous call (or moving from “Wrap-up” to “Go ready”) the system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.

Power

It dials a contact number instantly after a call is finished. From a contact list, the power dialer makes sure that agent don’t waste time looking for numbers to contact when making a call. When a number is unattended, busy or disconnected, the power dialer instantly moves to the next contact.When a contact picks ups, the power dialer automatically connects them to the agent. If the power dialer is integrated with your CTI, the information history of the contact or prospect will be displayed to the agent

Preview

At the end of a call your advisors are able to see the next call in the list. It is up to them when to make the call and they may also be able to skip to the next name on the list. This can be ideal for more complex sales where a bit of research is required between calls to increase the chances of success.