Finding the best ways to manage sales and support has been an endeavour for any organizations. Many people like us were using legacy CRM system that has to integrate with third party like live chat. Literally, these integrations have many limitations.
So, providing CRM support features was our thought, to serve best for organizing leads and to know more about the customer to support them better.
We came up with an idea to inbuilt a CRM software that pulls you the information of the visitor (through live chat, video chat) which comes to your website and had a conversation with you.
If you want the basic features and don’t want to spend a hefty amount on individual CRM systems as it cannot be completely utilized by you, then it’s the best ready platform that is available from today.
I am sure you will enjoy some of the salient features
1. Get chat history directly in CRM
Now you don't need to fetch or import leads into CRM like other CRM's. All chat history and leads will be automatically stored in the CRM where you can manage them.
2. Manage and access leads anytime, directly call or email them from the system itself
Are you getting leads from other sources than live chat? no worry, you can still add them manually or import bulk leads into our CRM. You can manage all leads in one place and also can make calls directly from CRM using the VOIP feature.
3. Get smarter with email automation
Calls are not enough, sometimes you need to email them. Therefore, we integrated email functionality wherein you can send an email directly from CRM, without integrating third party softwares. Even, you can upload pre-designed email templates to reduce reply time and get the maximum out of limited time.
4. Categorize leads and share with other departments to get them the specialized support in the near future
With Tagove CRM software, now you can create custom group as per requirements and then can assign to respective departments or sales reps. Also, you can categorize queries into - sales, support or accounts to get optimum supports.
5. Have the capability to store lead while you’re offline
Offline! Leads are still hopping in! Awesome. Now, you can feed leads while you’re offline chatting and even if someone filled contact forms. That’s how we empower complete lead generation process.
6. All-in-one dashboard
Get managerial control over all activities and tasks – as it provides all-in-one dashboard. It shows the complete visibility of task – in-progress, assigned, completed, or pending.
Hope our efforts and positive initiatives save your time and money. So let's join Tagove CRM beta launch and manage your sales and support process to get maximum business!
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