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Pro-active chats are a great way to engage your customers and get a conversation going.
Not at your desk, you can keep the conversation going on mobile with our ready to download mobile apps.
Even when you’re not online you can use offline-forms to capture your customer’s details to re-engage them the next day.
Make sure customers are being responded to with quicker response time and analyzing in real-time.
See how many chats are being answered and by who, missed chats and when your customers are trying to contact your team.
With surveys you can see how your team are doing and if customers are having a good experience.
Measure your agent’s performance with simple and easy analytics. Easily figure out which agent is performing well.
Support most of CRM, Ecommerce, Email marketing and Helpdesk applications including Salesforce, Zendesk, Microsoft Dynanmic, Mailchimp, Shopify etc.
Make the widget to your brand by customizing the chat widget with colors and different styles. Also, create unlimited canned message to reply faster.
Set-up your business operation hours for incoming chats, this will automatically turn the chat off at the end of the day.
If you want more personalised experience, try video and voice chat functionality right the way.
Integrating our live chat with your web or mobile apps is easy now. With SDK set up, you can easily integrate and manage in one app.
Share unlimited files in various formats including image, word, PDF etc. And yes, it would be fully secured and encrypted.