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Thousands of live chat and reporting data provide a clear idea, actionable insights and a make business decision better and faster.
With plenty of KPI like chat volume, missed chats, average drop-off time, average chat time and agent metrics, you measure performance of agents.
This robust live chat analytic provides a complete view of visitor experience, and their behaviour which leads to improve sales and support.
Along with chat history, you can view customer’s important details like location, devices, and operating systems and to get a clear picture to understand buying behaviour.
View a complete live site activity (including average response time, total time spent on chat, survey rating results and total offline.) in all-in one dashboard. This will give a clear idea to monitor the metrics that matter most to you.
Customised trigger help you to track and view each individual visitor’s journey, to understand their behaviour, analyse surfing habits, to predict user problems and reach out at the right time.
Our metrics analyse time on site and offer chat assistance
You can easily export all kind of your reports with CSV files.
Get daily/weekly digests reports directly to your email.
Easily integrate third party tools like Google analytics, mixpanel.
Tag visitors to understand their requirements clearly.
And also, filter leads – new customer, existing, etc.