Chat forms allow you to gather information before a user initiates a conversation. Also, to capture information whilst you are online.
1. To set-up the chat form you must to go ‘integration’ on the side bar.
2. Then click ‘Chat Form’ from the top navigation bar.
3. Here you will see options for both online and online chat form. By ticking the check-box you can decide which information you require from your user prior to a chat. The variables vary from, Name, Message, Email & Phone.