co browsing software Ecommerce Need Live Chat - Statistics [infographic] - Tagove

Tagove ranked no. 1 Fastest Growing B2B SaaS Companies in 2017 Read More


If you're running an ecommerce business, then you must know the importance of live chat. Because... Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% of the phone. As per global trends in live chat usage show irrefutable evidence that on-site chat support is here to stay.

Live chat software not only assist e-commerce business in getting satisfied new customers, but it collects all possible information like number of visits, the number of visitors, geographical data, time on page, operating systems used by the visitors. And these data can be used by businesses to understand the customer buying behavior and further leading to superior and personalized needs of customers.

Live chat does not stop there - with latest features like co-browsing it helps the non-technical customer in all possible ways. Moreover, this feature helps SaaS business as well.

So ultimately having live chat software in place, e-commerce business can boost conversion efficiency and overall ROI. Here at Tagove, we have created an infographic that caters to understand why e-commerce business needs live chat.

Live chat software Statistics


Whitepaper- The Rise of Chatbot in Customer Service

By Tagove :

Laduram Vishnoi
As a CEO of Tagove, entrepreneurship is in my DNA. Technology runs deep in my veins and it's the thing that I'm most passionate about. While I was graduating I started my first company and made millions before complete my graduation, I spent some time soul searching and I realized that as technology proliferates in our world, it actually made us more disconnected with one another.