Your customer can be on any device or browser, our co-browse is compatible with all desktop and mobile.
Call center agents can access the customer’s web screen and interact with the page too. Allowing the agent to provide a more complete service for the customer and guide the customer on-screen as opposed to over a call.
Only co-browse mode reveals a code to your customers which the agent can then initiate a co-browsing sessions so that they are able to interact with the customers screen instantly, all within a single click access.
The whole process is completely encrypted and secured with PCI DSS. You will get same level security for.
Use the combination of live chat and co-browsing to increase engagement online and make sure customer questions and any issues are resolved instantly by allowing your business to chat and visually see the customers screen.
Co-browsing is great for on-boarding customers on to your product, navigating customers through applications and taking them through online journeys and checkouts.
Start conversations with customers and helping them quickly and personally even when you’re not online.