Good News! Tagove Launches Its Own CRM to Manage Live Chat Conversations & Leads Read More
Today, a major problem for the customer support and assistance teams are facing is to provide seamless customer service which can improve online buying experience. Buyers already know the basics, but they expect some more information during their buying journey. They are looking for such support help which can make them happy.
After years of analysis, Tagove understand the need of customers and introduced the next level co-browsing software. This platform allows you to give a product demo, solve customer query, guide and help customers, and more through same web browser. And most important is the whole process would be encrypted and secured.
This fantastic co-browsing technology allows a support agent to connect to a customer’s browser window, see the customer’s web page and mouse cursor, and interact with the web page in real-time.
From our users, we have seen that they have dramatically reduced online frustration, increases positive customer experience, and lifetime customer loyalty. This all leads customers to attain their satisfaction level in the decided time frame.
With the co-browsing feature, the customer assistant will be able to reach the browsing window of the customer, can interact with them and solve their query at the real time. This sends a positive message to the customer and increases the credibility factor. Now that they don't have to wait on the phone to get an answer, they are more inclined to your company and the ratings for your company ultimately come up.
1. Complete view of agent’s and customer’s screen - Co-browsing is like screen sharing, but it’s limited to the customer browser and is lightning fast. With our co-browsing, you can connect to a customer’s browser instantly and show them the website by highlighting the different elements of a page.
2. Two way interaction – Agent can chat with customers while viewing their screen
3. Run on any devices – Whether you’re on desk or not, it support all devices iPhone, Android,iPad, laptop, PC or Mac.
4. No extra download or installation required - Most of the screen sharing software requires extra extension in the browser or extra software to install in the computer but Tagove co browsing does not require any extra software or plugin to be installed in the computer. Also Tagove co browsing can work alone if the customer does not want to take live chat option.
5. Easy to access – with simple widget code, agent can easily access customer’s screen. At any point a customer can call you and asks for any help or support, this combination of live chat and co browsing gives it a personal touch.
6. Private and secure – The whole process is completely encrypted and secured with PCI DSS.You will get same level security for
