Customer service is just about the most important part of your eCommerce business.According to the Microsoft State of Global Customer Service report for 2016, “97% of customers say customer serv

If your business already implemented live chat, then it is important to know what, how and when the communication between agent and customers is taking place, because it is crucial to the success of y

Live chat is not a new term in modern business. It stepped out of its crib a long time ago. Most business owners implemented live chat software on their websites to match the ever-growing demand for p

Here’s the deal:The secret to acquiring new customers, offering top notch customer service, and wooing your existing customers to stick to your brand is as simple as understanding consumer behav

Over a decade ago, it was not hard for companies to push their product or service into the market. People had limited resources to judge before a purchase. But the World Wide Web has turned the whole

80% of companies believe that they are providing superior customer service, whereas only 8% of their clients agree with that fact. Isn’t it obvious that most of the companies are still trying to und